Return and Refund Policy

Last updated: November 13, 2026

1Refund eligibility

• Refund requests must be made within 3 days of the date the order was placed.
• Requests received after 3 days are not eligible for a refund.

2How to request a refund

Refunds cannot be made directly on the website. To request one, send us an email or use our Contact Us form within the 3-day period, and include:

• your order number,
• the email address used for the order,
• the item(s) you want refunded, and the reason.

Our team will review your request and reply within 2 business days to confirm whether it is approved and what to do next.

3Returning items

If your refund involves returning an item, we will give you return instructions when we approve your request.

4How refunds are paid

• Approved refunds are returned to the original card or payment method used for the order. We cannot refund to a different card or account.
• Refunds are issued in the same currency in which your card was charged (USD).
• Once we process the refund, it usually appears on your statement within 5–10 business days, depending on your bank or card issuer.

5Order cancellations

To cancel an order, contact us as soon as possible using the details above. If the order has not shipped yet, we will cancel it and refund the full amount. Orders that have already shipped follow the return process above.

6Faulty or incorrect items

If you receive a damaged, faulty or incorrect item, contact us within 3 days of receiving it with your order number and photos of the issue. We will arrange a replacement or a refund.

7Payment security

Card payments on our website are processed securely by CyberSource. We never see or store your full card number.

8Contact us

If you have any questions about this policy, please contact us at admin@HTEPerformance.com or through our Contact Us page.